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Frequently Asked Questions
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What do I need to hook up my computer to the internet?
What types of leases are available?
What types of apartments/rooms are available?
How close to campus are you?
What is the cost?
When can I move in?
What if I need to cancel my lease?
Is parking available?
What utilities are included in my rent?
When do I put down a deposit?
Do I have to have a meal plan?
How many people live there?
Will you send me a bill each month for rent?
If I am over 21, do I need to have a guarantor?
When is my first payment due?
If I pay in full, do I get a discount?
What size are the beds?
Can additional furniture be brought into the apartment?
What if I don't have my own roommates?
What do I need to hook up my computer to the internet?
You will only need a CAT 5 (ethernet) cable. We have internet outlets in each bedroom and in the common area. Your computer must be configured properly for the internet to work, and we will give you that information upon move in.
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What types of leases are available?
The Reserve offers 12 month lease installments, with terms beginning on August 15, 2008 and ending July 31, 2009. You will have a chance to renew your lease before the end of the lease term, and you can continue your stay with us without moving out.
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What types of apartments/rooms are available?
The Reserve offers 4 bedroom/4 bath floor plans, and we are now leasing for Fall 2008!
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How close to campus are you?
We are 1.2 miles from campus and within walking and biking distance. There is a shuttle that goes to and from campus for your convenience. We will post more information about the shuttle as it is provided.
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What is the cost?
Please call the leasing office for more information on prices/specials at (618) 529-3500.
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When can I move in?
Move-in day is August 15, 2008.
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What if I need to cancel my lease?
Leases are legal contracts for the entire lease term, and the resident will be responsible for the lease. However, we do offer a reassignment, which is a $200 fee per resident and the resident will be responsible for finding another resident to take over their lease before they are released from their obligation.
We also offer a three (3) month buy-out of the lease.
Please speak to a leasing professional for further details.
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Is parking available?
The Reserve has ample parking for you and your friends to come over and hang out with you. All parking is free and first-come-first-serve.
We have 670 parking spaces with only 528 residents!
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What utilities are included in my rent?
The Reserve takes care of all utilities EXCEPT your electric (required) and a land-line telephone (optional). Here is a list of what we provide for your convenience:
*Water
*Sewer
*Trash Removal
*High-speed internet in every bedroom and in the common area
*Cable + HBO in every bedroom and in the common area
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When do I put down a deposit?
We do not have a deposit. However, we do have a service fee of $250 and a $35 application fee. The service fee is applied towards resident and community activities and general upkeep of the property. These fees are payable at the time the application and lease are completed and are non-refundable.
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Do I have to have a meal plan?
The Reserve does not offer meal plans. However, SIUC University Housing does offer the Block 20 Plan - a meal plan for off-campus students. Detailed information can be found at http://www.housing.siu.edu/dining/dining-plans.
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How many people live there?
The Reserve is a 528 bed apartment community with 132 apartments.
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Will you send me a bill each month for rent?
We do not mail out any type of billing or invoice. Residents are responsible for paying their rent in a timely manner. Rent will be due on the first of each month.
However, we will send you a move-in letter in May/June and will remind you about your first monthly installment due on July 15th.
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If I am over 21, do I need to have a guarantor?
Our rental requirements are the same for each person regardless of age. There are two options available to you if you do not choose to get a guarantor: 1. Pay the lease in full, or 2. Pay a security deposit (refundable pending move out charges and/or late rent, etc.) equal to three (3) month's rent.
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When is my first payment due?
Your first rental installment for the August 2008 rent will need to be received by our office no later than July 15, 2008.
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If I pay in full, do I get a discount?
Currently, we offer no discounts to those that choose to pay rent in full. However, there is the peace of mind knowing that you don't have to worry about getting rent to us each month and accumulating late fees if you are past the deadline.
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What size are the beds?
All the beds at The Reserve are extended full size beds, which provides you with more comfort and room than a single(or twin) size bed. Jersey knit full size sheets will fit these beds just fine (since they stretch!), but otherwise you will want to go with a queen set.
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Can additional furniture be brought into the apartment?
All of our apartment homes are very spacious and provide alot of room for you to bring personal furniture items. All Reserve furniture must stay within your apartment home, so make sure to plan your decorating prior to move in. We know you'll LOVE the luxury furniture package that we have to offer!
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What if I don't have my own roommates?
Not a problem! We have an awesome roommate matching program at The Reserve. You will complete a Roommate Matching Card when you complete your lease, specifying your roommate criteria. We will then match you with roommates based on their criteria and send that information to all roommates prior to move in. This enables all roommates to meet each other and become friends before you even move in. The criteria we ask is: whether you prefer male/female or coed roommates, smoking/non-smoking preferences, studying habits, social habits, and there is also a spot for additional comments and questions.
Ask our leasing professional for more details about our roommate matching program!
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500 Saluki Blvd, Carbondale, IL 62903 • phone 618-529-3500 •
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