Meet the Staff

The Reserve at Jacksonville is managed by Allen & O'Hara Education Services, Inc. With more than 40 years' experience in managing college student housing nationwide, Allen & O'Hara is accredited by the Institute of Real Estate Management (IREM), and is an affiliate member of the Association of College & University Housing Officers, and the National Association of College & University Business Officers.

What does that mean for you?

• Maintenance requests are handled promptly during business hours, usually the same day as they're reported.
• Request Maintenance by clicking on Residents Only on our website or call our office.
• Staff is on-call 24/7/365 to handle emergency situations, assuring an uninterrupted level of quality services.
• Community Assistants (CA's) plan community activities to engage and enrich the lives of our residents.

Our Friendly Staff

Nichole Craig - salesjacksonville@edrtrust.com
Leasing Professional

Felicia Mays - MGRjacksonville@edrtrust.com
Community Manager

Randall Williams
Courtesy Officer

Robert Dafoe
Internet Tech.

Ed Harris
Groundskeeper

Kenneth Christopher
Maintenance Tech.

Byron Hancock
Maintenance Supervisor

Our Community Assistants

Camesha Hodges - jacksonville@edrtrust.com
Head Community Assistant- Bldg 500

Josh Jones - jacksonville@edrtrust.com
Buildings 400 & 900

Sekou Stuart - jacksonville@edrtrust.com
Building 100 & 800

Jacolby Parks - jacksonville@edrtrust.com
Building 600

Lidia Taylor - jacksonville@edrtrust.com
Building 700 & 1100

Andrea Moultrie - jacksonville@edrtrust.com
Building 1000

Nashanda Cleveland - jacksonville@edrtrust.com
Buildings 200 & 300