For Parents

At The Reserve at Jacksonville, we understand the importance of making the right decision when it comes to student housing. Because we value parent and family involvement in the decision making process, our website contains a wealth of information about our amenities, security and activities. Find out what type of events are offered by visiting the news and events section. Visit our FAQ section for up-to-date answers to the most commonly asked questions. Download a sample lease and view payment options from the comfort of your home. Lastly and most importantly contact us with questions or concerns, or to schedule a tour of the property. We are here every step of the way to ensure a worry free, stress free leasing process.

Parent Concerns:

1. What type of Security do you offer?
We employ off duty Police Department Officers to patrol the grounds after hours. We also have one Community Advisor (CA) on call each night & provide the residents with the CA on call phone number.

2. What do you do if the roommates are having regular conflicts?
We expect our residents to act in a responsible manner but understand that conflicts may arrise when living with others. The roommates should hold a roommate meeting to try to resolve any conflicts that arrise. If they are unable to resolve the issue themselves the roommates should contact their Community Advisor for help in resolution. In the event that the conflict can not be resolved management can assist in transferring the roommate(s) to another apartment (space providing).

Have more questions/concerns? Please check out the FAQ section or email salesjacksonville@edrtrust.com