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Frequently Asked Questions
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What do I need to hook up my computer to the internet?
Can additional furniture be brought into the apartment?
What size are the beds?
When is my first payment due?
If I am over 21, do I need to have a guarantor?
Will you send me a bill each month for rent?
Can I pay my bill with a credit card? Is there an extra charge?
How many people live there?
Is parking available?
What utilities are included in my rent?
Can I request an apartment or roommates?
What if I need to cancel my lease?
Can I use my financial aid?
How close to campus are you?
What types of apartments/rooms are available?
What types of leases are available?
What do I need to hook up my computer to the internet?
YOU WILL NEED AN ETHERNET CARD AND AN ETHERNET CABLE.
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Can additional furniture be brought into the apartment?
YES, ADDITIONAL FURNITURE IS ALLOWED JUST KEEP IN MIND THAT PATIOS CAN ONLY CONTAIN OUTDOOR FURNITURE
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What size are the beds?
THE BEDS ARE FULL SIZE EXTRA LONG. YOU WILL NEED FULL SIZE SHEETS OR YOU CAN ALSO BUY QUEEN SIZE SHEETS TO FIT.
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When is my first payment due?
RENT IS DUE THE FIRST OF THE MONTH, REGARDLESS OF WHAT DAY IT FALLS ON. RENT IS $30.00 LATE THE 4TH OF THE MONTH AND AN ADDITIONAL $5.00 BEGINNING ON THE 6TH DAY OF EACH MONTH UNTIL PAID IN FULL. ALL NEW LEASES THAT BEGIN IN AUGUST WILL HAVE A PAYMENT DUE JULY 15TH AND YOUR NEXT PAYMENT WILL BE DUE SEPTEMBER 1ST AND THEN ON THE 1ST OF EVERY MONTH THEREAFTER.
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If I am over 21, do I need to have a guarantor?
YES, SINCE THE RESERVE IS A STUDENT HOUSING COMMUNITY, WE REQUIRE ALL RESIDENTS TO HAVE AN APARTMENT LEASE GUARANTOR. THE ONLY EXCEPTION IS IF YOU WERE TO PAY A 3 MONTHS DEPOSIT.
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Will you send me a bill each month for rent?
THE RESERVE ON FRANKFORD DOES NOT SEND OUT BILLS FOR THE MONTHLY RENTAL AMOUNT. IT IS UNDERSTOOD THAT THE MONTHLY RENTAL AMOUNTS ARE DUE THE FIRST OF EVERY MONTH, REGARDLESS OF WHICH DAY IT FALLS ON.
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Can I pay my bill with a credit card? Is there an extra charge?
Great News! The Reserve on Frankford added a new feature that lets you pay online! View your balance, submit electronic checks, or pay with a Visa, MasterCard, or Discover from any computer. You can even submit maintenance requests! Just log on to our website, click the "Resident's Only" link and "Pay Rent." This will take you to our resident rent pay portal. There is a small convenience charge for this service.
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How many people live there?
THE RESERVE ON FRANKFORD HOUSES 737 RESIDENTS.
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Is parking available?
WE OFFER OPTIONAL COVERED PARKING FOR AN ADDITIONAL $25.00 A MONTH. COVERED PARKING IS SUBJECT TO AVAILABILITY. THERE IS ADEQUATE PARKING FOR ALL RESIDENTS.
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What utilities are included in my rent?
THE RESERVE ON FRANKFORD COVERS WATER, SEWER, TRASH, CABLE W/ HBO, HIGH-SPEED INTERNET ACCESS, AND $30.00 PER BEDROOM OF THE ELECTRICITY AND GAS COMBINED.
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Can I request an apartment or roommates?
YES, YOU ARE ALLOWED TO MAKE SPECIFIC REQUESTS AS LONG AS THEY ARE AVAILABLE.
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What if I need to cancel my lease?
THERE IS NO EARLY TERMINATION CLAUSE TO THE LEASE AGREEMENT. IF YOU MUST TERMINATE YOUR LEASE PRIOR TO THE END DATE, YOU MUST FIND SOMEONE TO SUBLEASE YOUR APARTMENT. SUBLEASING IS OUTLINED IN YOUR LEASE CONTRACT AND MUST GO THROUGH THE OFFICE.
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Can I use my financial aid?
OUR STUDENT RESIDENTS MAY USE THEIR FINANCIAL AID, HOWEVER THEY ARE STILL REQUIRED TO PAY THE RENTAL AMOUNT ON TIME REGARDLESS IF THE AID HAS ARRIVED.
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How close to campus are you?
THE RESERVE ON FRANKFORD IS APPROXIMATELY 5 MILES FROM CAMPUS.
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What types of apartments/rooms are available?
THE RESERVE ON FRANKFORD OFFERS 1 BEDROOM/1 BATHS, 2 BEDROOM/2 BATHS, 3 BEDROOM/2 BATHS, 4 BEDROOM/2 BATHS, AND 4 BEDROOM/4 BATHS.
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What types of leases are available?
WE OVER A STANDARD 12 MONTH LEASE, A 9 AND A HALF MONTH LEASE, AND A DECEMBER ENDING LEASE. ALL SHORT TERM LEASES ARE AT AN ADDITIONAL MONTHLY PREMIUM.
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1002 Frankford Ave, Lubbock, TX 79416 • phone 806-785-4088 •
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